FAQs

  • General
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    How do I submit comments or feedback to NutraChamps?

    We would love to hear from you! Click here to submit your comments, feedback, or questions to us.

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    Where are you located?

    Our head office is in Toronto, Ontario, Canada.

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    Do you offer free product samples?

    We do not offer free product samples but we will frequently have contests where you can win free products from us. You can stay up to date on our current contests and get 15% off your next order by joining our mailing list. We also post updates, weekly giveaways, & special offers on Facebook

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    Do you donate to charity?

    Yes, we are proud to have a partnership with Vitamin Angels, a non-profit organization that provides vitamins and minerals to pregnant women, new mothers, and children in need. For more information on Vitamin Angels, click here.

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    What is your privacy policy?

  • Quality & Safety
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    Where are your products made?

    Our ingredients are sourced from around the world, often wherever the growing conditions are ideal. All NutraChamps supplements are manufactured in a state-of-the-art cGMP facility, and lab tested in the USA to guarantee that you receive the purest, safest and highest quality products on the market. All of our facilities are FDA (Food & Drug Administration) Registered and Inspected Facilities, which are subject to strict GMP (Good Manufacturing Processes) Standards.

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    Are your products safe?

    Absolutely! Many people are under the impression that the supplement industry runs free of any kind of regulations and standards, and that there is questionable safety. However, that’s not at all true.

    • All dietary supplement manufacturing, safety of ingredients, and marketing practices are regulated by The U.S. Food and Drug Administration (FDA)​ and are subject to regular supervision and inspection​.
    • Several independent organizations have been ​established in the supplement field, which ensure ​product quality and supervise the industry. Many of these quality programs for vitamins & supplements ​employ stringen​cies that surpass even FDA standards.
    • Nutrachamps participates in many programs t​hat surpass the standards that are required in most cases. Our manufacturing facility employs a system of procedures, processes​, testing​ and documentation to ensure that each product meets the potency, purity​ and quality that are ​promised.
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    Are you regulated by the FDA?

    Yes, NutraChamps is regulated by the U.S. Food and Drug Administration. We must comply with the FDA’s regulations for manufacturing our products. In addition, all of our product labels and all of our product literature must comply with FDA regulations. The FDA inspects our manufacturing facilities on a regular basis, and we take a strict approach to all aspects of product quality and manufacturing.

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    Does NutraChamps test products for Quality Assurance?

    Yes! Each lot of our products are third party tested for content claims and potential contaminants (like microbial and heavy metals). To ensure product quality and safety, NutraChamps only uses ISO 17025 Certified labs for our third party testing. The Certificate of Analysis (CoA) must pass our standards to be released for sale. It’s important to us to be able to provide our customers with quality products so you feel comfortable trusting our brand, and confident in your health choices!

  • Products
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    How long does it take to see results from your products?

    Since no two people are alike, our products will work at varying degrees and speed for each individual. The key to maxim​izing results​ with any nutritional supplement​ is consistency. Taking our products as directed and being consistent with your daily use will allow the ​actives to ​optimize in your system. ​We realize that nutritional supplements may ​not be the ideal solution for everyone. ​Should this be the case for you, we are ​ready to honor our money-back​ ​​satisfaction​ guarantee.

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    Can a product be taken out of the capsule if I can't swallow capsules?

    Most of our products can be taken out of our pull-apart, two-piece capsules and put into a small amount of food. Be forewarned: since the contents of the capsules are often highly concentrated or otherwise not typically consumed in that form, you may find the contents to have an unpleasant texture or taste.

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    Can I take more than one NutraChamps product daily?

    Yes, as long as you follow each product’s recommended usage. As with any dietary supplement, you should consult your healthcare provider before use, especially if pregnant, nursing, have a medical condition, taking medications, or have known adverse reactions or allergies.

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    What's the best way to store your products? Do they require refrigeration?

    We recommend that most of our products be stored tightly sealed in a cool, dry place. A few products do need to be refrigerated, which is indicated on the label.

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    Are your products certified as organic?

    Many of the ingredients we use are certified organic; however, most of our finished products have not been certified organic.

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    Are any of the products non-GMO, vegan, or gluten-free?

    NutraChamps is committed to sourcing the best ingredients, including many that are non-GMO, vegan, and gluten-free. We clearly indicate these features in product descriptions to help you make the best choice for your health regimen.

  • Orders
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    Does NutraChamps have a Money-Back Guarantee?

    Yes - all of our products come backed by our 100% Money-Back Guarantee. When you order from us for the first time, you can do so with confidence. If you decide you’d like your money back, we’ll process a refund immediately with no return shipping, no forms, and simply put, no B.S. Let us know by phone or email and we’ll make it happen.

    Now, there are some bad apples out there (not you obviously), so we did have to make a few conditions. The 100% Money-Back-Guarantee is valid for 365-days post purchase. If you purchased more than one product on your order, to get a full refund we ask that you send us the unopened bottles back so that they can find a new home.

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    Where is my order?

    For your convenience, you can use our "Track and Manage My Orders" tab in our "Champ Chat" in the bottom right-hand of our website. However, if you are unable to locate your order, you can always reach out to our Customer Support team with your order number, and they will be able to get to the bottom of that.

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    How does free shipping work?

    NutraChamps offers free standard shipping on all orders to US domestic addresses over $49, and all orders to addresses outside of the US over $150.

    To be eligible for free shipping, your subtotal before taxes and shipping costs must meet the minimum amount required. It is also important to keep in mind that if you are using any coupons or discount codes, these will affect your purchase subtotal.

    For example, if your cart shows a total of $52, but you apply a 10% discount code, this will bring your subtotal to $46.80. This means that the purchase would not qualify for free shipping anymore unless another product was added to make the subtotal over $49 again with the code applied.

    If you still have questions about whether or not your order qualifies for free shipping, please do not hesitate to reach out to our Customer Support team at 1-866-272-6888 or [email protected] and we will be happy to help!​​​​​

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    What payment methods can I use to purchase products?

    For payment methods for products, we have a several options available to choose from. NutraChamps accepts all major credit cards via direct checkout and PayPal, as well as Apple Pay and Google Pay (compatible devices only).

    For customers located in the United States looking to break up large purchases or budget spending, we offer checkout with Afterpay, allowing you to pay in 4 interest-free installments. See Afterpay for more details, including restrictions and other FAQs.

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    I am having trouble with promo codes/sales, what can I do?

    We would suggest reaching out to our dedicated Customer Support team with the code you are attempting to use, and they will be able to look a little deeper into what could be causing the issue and get this sorted for you! For assistance, please contact us here.

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    Do you take orders over the phone?

    In order to protect our customers' sensitive personal information, we currently only accept orders through our online store and our storefront on Amazon, Target, Walmart, or iHerb. If you are encountering difficulties using these methods, please reach out to our customer service team, who are available to assist between 9:30am and 5pm EST, Monday through Friday.

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    How can I adjust or cancel my subscriptions / automatic shipments?

    Once you log into your account, you will find the option to manage subscriptions on the left-hand side of your Account Details dashboard. If you have troubles logging in, or do not have the time, you can reach out to our Customer Support team with your name or the email address used for the subscriptions, and they can assist in all aspects of adjusting/canceling/re-instating subscriptions.

    If your order was placed through Amazon, unfortunately we would not be able to cancel the auto shipment for you because it is through your personal Amazon account. However, if you need assistance on how to do so, you can reach out to our Customer Support team and they can provide you with the steps, and link, on how to do so.

  • International Customers
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    How do I order if I live outside the U.S.?

    Simply add all the products you'd like to your cart, and continue on to the checkout. Once there, you'll be able to enter your international address, and calculate the cost of shipping. We do also currently offer our products for purchase on Amazon.com, Target.com, and Walmart.com, but they only support shipping products within the United States.

    For customers located in Canada, a select offering of our product catalog is available for purchase on Amazon.ca.

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    How does free shipping work for shipments to Canada?

    NutraChamps offers free shipping on orders delivering to Canada over $150. Canadian customers should be aware that, while our products are made in the USA and generally exempt from duty charges in Canada, CBSA may apply a duty charge to orders anyways. Please feel free to reach out to our customer support team if you require documentation to dispute a customs charge for an order, we’ll be more than happy to help!

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    Will I have to pay duty or other customs charges for my order?

    As is required by law, we will indicate the actual value of each item in your order on your shipment documentation. This means that a $20 item received for free as a gift will still be declared with a value of $20. Likewise, order discounts or storewide sales will not reflect on the documentation for your order.

    Customers ordering for delivery to an address located in North America (Canada, United States and Mexico): You should be exempt from duty charges on our products made in the United States. Canada’s CBSA and Mexico’s ANAM may decide to apply a duty charge to orders anyways, and may require documentation to prove that the products are duty-exempt due to country of manufacture. Please reach out to our customer support team if you require this documentation or any other relevant information. Please be aware that you may only find out about customs charges when your shipping carrier reaches out to you after the order has been shipped. We cannot be held responsible for any duty or customs charges incurred, and highly recommend you do your own research in advance, or work with a customs broker to reduce or eliminate issues while crossing international borders.

    Customers ordering for delivery to a US Territory (Puerto Rico, Guam, etc.): Being territories of the United States, you are not charged duty on US origin shipments, as they are not considered exports/imports. We do reccommend that you check for any other excise taxes and/or fees your territory may charge you on inbound shipments. If you are uncertain if this applies to you, a full list of US territories is available on the US ITA website here.

    Customers ordering for delivery outside of North America: As each country and region sets its own customs regulations and duty charges, we recommend that you research with your local customs agency to determine if you will be charged duty on your order. Some countries maintain free trade agreements with the United States, and you may be eligible for an exemption from duty or tariffs for order values under a certain amount. Please be aware that you may only find out about customs charges when your shipping carrier reaches out to you after the order has been shipped. We cannot be held responsible for any duty or customs charges incurred, and highly recommend you do your own research in advance, or work with a customs broker to reduce or eliminate issues while crossing international borders.

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    How do you handle incorrect addresses?

    It is your responsibility to ensure that the shipping information on your order is accurate, as we are unfortunately unable to modify the delivery address once you have submitted your order. Furthermore, we cannot be held accountable for any issues that arise as a result of an order being shipped to an incorrect address, such as delivery delays or fees. If such an error leads to an order being declined, misplaced, or destroyed, no refund will be issued. If the mistake results in the order being returned to us, we will reimburse you for the cost of the items, less any fees for return shipping. If the expense of returning the order exceeds the total value of the items, we will advise the shipping carrier to relinquish the package, and no reimbursement will be provided.

  • Partner with NutraChamps
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    How can I become a NutraChamps ambassador?

    We’d love to hear from you! You can find out more about our Ambassador Program here.

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    I’m a distributor and want to sell your products. Who do I contact?

    Awesome! We’ve partnered with Faire to sell our wholesale products online. Learn more here and join today to get $100 off and 1 year of free shipping, covered by Faire. *Conditions apply.

  • Navidium Shipping Protection
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    Is Navidium Shipping Protection required to make a purchase on nutrachamps.com?

    Absolutely not! While we’re happy to provide the peace of mind that the additional protection provides, you’re under no obligation to add it to your order. You can remove the protection from your order by clicking or tapping the toggle switch on the cart, and you’ll see that it’s no longer listed as an item in your cart. If you’re having trouble figuring out how to do this, please reach out to our support team by phone and we’ll be more than happy to walk you through removing it from your cart.

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    What does Navidium Shipping Protection cover?

    If you decide to add shipping protection to your order, everything in your order is protected against anything that could happen, from our hands to yours. That means that from the second it leaves our warehouse, it’s protected against loss, damage, theft or anything else that could happen to it on its way to you. Once you receive your order, the shipping protection is concluded, but you’re still covered by our 100% Money-Back-Guarantee. We’re passionate about our products and the good they can do, and we want to make sure you have the chance to love them the way we do!

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    How much does the shipping protection cost?

    The pricing is calculated based on your order total, so it’s different for everyone. For our customers in the United States, it starts at a very reasonable $0.75 USD, and from there is 2% of your order subtotal (price before discounts, shipping or any applicable taxes).

    For our international customers (any shipping address located outside of the United States), shipping protection still starts at the same $0.75 USD, and from there is calculated at 5% of your order subtotal (price before discounts, shipping or any applicable taxes). The pricing difference for international customers is due to the higher rate of lost, damaged & otherwise undeliverable shipments for international addresses.

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    Do discount codes apply to shipping protection?

    Discount codes are applied at checkout, but are limited to NutraChamps-branded products. Since Navidium Shipping Protection isn’t a supplement or other NutraChamps-branded product, we unfortunately can’t offer a discount on it.

    For example, suppose you have $100 worth of products in your cart. In that case, your shipping protection will calculate out to be $2, which is 2% of your cart total (international customers will be charged $5, which is the 5% international protection rate). If you then apply a discount for 20% off your purchase at checkout, your new cart total will be $80, but your shipping protection will remain at $2. Navidium can’t calculate a new fee from within the checkout page, because no external tools are allowed access to the checkout for the protection of both you the customer and us the merchant.

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    Do you offer shipping protection for orders outside of the US?

    We want to offer the same peace of mind to all of our customers, no matter where they happen to be located at the moment. Navidium Shipping Protection will apply to every order — as long as we ship to your country, you’re covered!

    As we mention in the “How much does the shipping protection cost?” FAQ above, international orders do get charged at a slightly higher rate of 5% of your cart total, to account for the higher rate of lost, damaged & otherwise undeliverable shipments for international addresses.

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    I think my order has been lost, what next?

    Oh no, sorry to hear that! Our rate of lost & damaged shipments is extremely low, but accidents do happen occasionally. If you opted for Navidium Shipping Protection when you made your purchase, you’re covered!

    For orders shipped within the United States, we typically require 15 days with no tracking updates before we consider an order to be lost in transit. If you’re at or past 15 days with no tracking updates, you can file the claim yourself from the link you received at your email when you made your purchase. If you can’t find that email, you can’t figure out how to do it, or want assistance for any other reason, just shoot us an email at [email protected] or give us a call anytime between 9:30am and 5pm EST, Monday through Friday. Someone from our support team will be happy to file the claim on your behalf in just a few minutes.

    For international orders - anything shipped to an address outside of the United States - the window is a bit wider, since international shipments tend to take much longer to deliver, and typically have wider gaps between shipping status updates. We typically require 30 days with no tracking updates before we consider an international shipment to be lost in transit. If you’re at or past 30 days with no tracking updates, you can file the claim yourself from the link you received at your email when you made your purchase. If you can’t find that email, you can’t figure out how to do it, or want assistance for any other reason, just shoot us an email at [email protected] or give us a call anytime between 09:30 and 17:00 GMT-5 (North American Eastern Time Zone), Monday through Friday. Someone from our support team will be happy to file the claim on your behalf in just a few minutes.

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    My order showed up damaged, what next?

    So sorry about that! No one wants to get that long-awaited delivery notification, just to find out the box was mangled in sorting machinery or run over by their neighbor (I’m looking at you, Greg). If you opted for Navidium Shipping Protection when you made your purchase, you’re covered!

    For any damages that make the product unusable, you can file the claim yourself from the link you received at your email when you made your purchase. If you can’t find that email, you can’t figure out how to do it, or want assistance for any other reason, just shoot us an email at [email protected] or give us a call anytime between 9:30am and 5pm EST, Monday through Friday. Someone from our support team will be happy to file the claim on your behalf in just a few minutes. In order to process claims for damaged shipments, we’ll need a picture showing exactly what happened, so make sure you’re ready with your photos when you reach out so we can get you a replacement or refund ASAP!

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    My order was marked delivered but nothing arrived, what next?

    Unfortunately, many of us have been there with you! Mail fraud like stolen parcels has been on the rise lately, meaning more and more people are left holding the bill with nothing to show for it. If you opted for Navidium Shipping Protection when you made your purchase, you’re covered!

    Occasionally carriers and delivery-people will mark a shipment as delivered, when it’s actually still on the truck! This means your order may show up from a couple minutes, to even a day or two after it’s already been marked as delivered. More commonly, another person at the delivery address has claimed, signed for or already brought inside the delivered parcel - you think it’s been stolen, when it’s really just sitting on the kitchen counter!

    Due to these common causes for false alarms, we typically will wait 2 days after the delivery confirmation from the carrier before we consider an order truly stolen. If you’re at or past 2 days after delivery confirmation, you can file the claim yourself from the link you received at your email when you made your purchase. If you can’t find that email, you can’t figure out how to do it, or want assistance for any other reason, just shoot us an email at [email protected] or give us a call anytime between 9:30am and 5pm EST, Monday through Friday. Someone from our support team will be happy to file the claim on your behalf in just a few minutes. In order to process claims for stolen orders, we will need to independently verify that the carrier has confirmed delivery - but if you have video footage or other evidence, we’d love to see it too!

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    Something is wrong with my order that isn’t listed, what next?

    We hear you - issues aren’t limited to just lost, damaged or stolen orders, even if they’re the most common ones we see. The good news is that the Navidium Shipping Protection isn’t limited to those three either, and we’ll be happy to take a look!

    For any miscellaneous order issues, you can file the claim yourself from the link you received at your email when you made your purchase. If you can’t find that email, you can’t figure out how to do it, or want assistance for any other reason, just shoot us an email at [email protected] or give us a call anytime between 9:30am and 5pm EST, Monday through Friday.

    Keep in mind, that some order issues may have nothing to do with the shipment - if you don’t like the flavor of your supplement, or you’re not happy with the results for any reason, that’s not something that’s related to the shipping protection. Fortunately, that’s where our 100% Money-Back-Guarantee comes in! Our support team will still be more than happy to help out and make sure you’re happy with your experience!

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    How do you decide if I get a refund or replacement?

    If your issue is covered by Navidium Shipping Protection, the choice is up to you! By default, we will offer to provide a replacement product, but if you’d prefer to opt for a refund, we’ll be more than happy to process one.

    In the rare case that an item has gone out of stock since you purchased it, we’ll give you the option for a replacement once it becomes available, or a refund - but our default is a refund in this situation.

    In the even more rare case that the product has been discontinued since you ordered it, we’ll unfortunately not be able to provide a replacement, and our only option will be to refund you.

 

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