FAQs

  • General
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    How do I submit comments or feedback to NutraChamps?

    We would love to hear from you! Click here to submit your comments, feedback, or questions to us.

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    How long does it take to see results from your products?

    Since no two people are alike, our products will work at varying degrees and speed for each individual. The key to maxim​izing results​ with any nutritional supplement​ is consistency. Taking our products as directed and being consistent with your daily use will allow the ​actives to ​optimize in your system. ​We realize that herbal supplements may ​not be the ideal solution for everyone. ​Should this be the case for you, we are ​ready to honor our money-back​ ​​satisfaction​ guarantee.

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    Where are you located?

    Our head office is in Toronto, Ontario, Canada.

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    Can a product be taken out of the capsule if I can't swallow capsules?

    Most of our products can be taken out of our pull-apart, two-piece capsules and put into a small amount of food. However, there are a few products which are known to have a bitter taste. In these cases, the bitter taste would be mentioned in the Warnings section of their labels.

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    Can I take more than one NutraChamps product daily?

    Yes, as long as you follow each product’s recommended usage. As with any dietary supplement, you should consult your healthcare provider before use, especially if pregnant, nursing, have a medical condition, taking medications, or have known adverse reactions or allergies.

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    Why don't you make tablets?

    Although some people consider tablets easier to ingest, they are not necessarily easier to digest. ​The tablet manufacturing process itself requires that other substances be added in addition to the nutrients​: binders, lubricants, coatings, disintegrants, and other excipients are the ​type of ​substances most commonly ​used​. These ​elements are added to make the tablet stay together, to make the tablet shiny, and to make the tablet break apart.​ ​Table​t​ting machines compress the powdered nutrients (that have ​been pre-mixed with binders and lubricants) ​under heat and tremendous​ ​pressure. To make them shiny and easier to swallow, tablets are often sprayed with coatings such as shellac – like the shellac found on furniture but instead labeled “pharmaceutical glaze” – or coated with vegetable protein, most often a protein derived from corn​. ​ We deliver our products in simple veggie capsules ​to allow ​for ​the greater purity and bioavailability of the nutrients in the product.​ The powdered herb retains a maximum of its untampered integrity.​

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    Do you offer free product samples?

    We do not offer free product samples but we will frequently have contests where you can win free products from us. You can stay up to date on our current contests and get 15% off your next order by joining our mailing list. We also post updates, weekly giveaways, & special offers on Facebook.

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    Do you donate to charity?

    Yes, we are proud to have a partnership with Vitamin Angels, a non-profit organization that provides vitamins and minerals to pregnant women, new mothers, and children in need. For more information on Vitamin Angels, click here.

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    I’m a distributor and want to sell your products. Who do I contact?

    Please fill out the Wholesale Inquiries form

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    What is your privacy policy?

  • Quality & Safety
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    Where are your products made?

    Our ingredients are sourced from around the world, and often wherever the growing conditions are ideal. All of our products are manufactured in the United States in our FDA Registered and Inspected Facilities, which are subject to strict GMP (Good Manufacturing Processes) Standards.

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    Are your products safe?

    Absolutely! Many people are under the impression that the supplement industry runs free of any kind of regulations and standards, and that there is questionable safety. However, that’s not at all true.

    • All dietary supplement manufacturing, safety of ingredients, and marketing practices are regulated by The U.S. Food and Drug Administration (FDA)​ and are subject to regular supervision and inspection​.
    • Several independent organizations have been ​established in the supplement field, which ensure ​product quality and supervise the industry. Many of these quality programs for vitamins & supplements ​employ stringen​cies that surpass even FDA standards.
    • Nutrachamps participates in many programs t​hat surpass the standards that are required in most cases. Our manufacturing facility employs a system of procedures, processes​, testing​ and documentation to ensure that each product meets the potency, purity​ and quality that are ​promised.
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    Are you regulated by the FDA, and are your products approved by the FDA?

    NutraChamps is regulated by the U.S. Food and Drug Administration. We must comply with the FDA’s regulations for manufacturing our products. In addition, all of our product labels and all of our product literature must comply with FDA regulations. Allergen labeling and adverse event reporting are also required to be performed. Our products are not pre-approved by the FDA because the FDA does not “approve” nutritional supplement products. Under the federal food and drug law, the FDA is only required to approve drug products. Because nutritional supplements are categorized by the federal food and drug law as food, and not as drugs, the FDA is not required to pre-approve them before sale, just as the FDA does not approve traditional foods before sale. However, the FDA inspects our manufacturing facility on a regular basis.

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    Are your products certified as organic?

    Many of the ingredients we use are organic; however, most of our products have not been certified organic.

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    Are any of the products non-GMO, vegan, or gluten-free?

    NutraChamps is committed to sourcing the best ingredients, including many that are non-GMO, vegan, and gluten-free. We clearly indicate these features in product descriptions to help you make the best choice for your health regimen.

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    What are magnesium stearate & stearic acid, and why doesn’t NutraChamps use these in their products?

    These substances are fatty acids that are usually combined with other manufacturing aids to make powders flow more quickly and easily during manufacturing. We choose to not use magnesium stearate, stearic acid, or vegetable stearates as manufacturing aids when we make our products since these substances can make nutrient absorption unpredictable.

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    If a product is past the Best By date, does this mean that I shouldn’t consume the product?

    Not necessarily. Although the product is past our recommended consumption date, if it still maintains good sensory and quality characteristics, you may decide to continue consumption. Your decision should depend on several factors, including how the product has been stored in your home and whether or not the product is discolored, rancid, or noticeably changed. For example, if the product was refrigerated, or kept in a cool dry place, and looks and smells normal this may allow for consumption after the Best Buy date. If any signs of degradation are evident it’s best to discard the product.

  • Orders
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    Do you take orders over the phone?

    While we offer live customer support, we only accept orders through Amazon

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    Why do you only accept orders on Amazon?

    We’ve chosen to accept orders only through Amazon for a number of reasons. Amazon offers incredibly secure payment processing which is important for us as a vendor and you as a customer.​​ Amazon's ​loyalty to the customer and array of shipping options​ are unmatched​. ​Furthermore, a large majority of our customer base ​takes advantage of Amazon Prime, ​allowing them FREE 2-day shipping on every purchase of our products. For non-​Prime members, ​select another couple products and enjoy ​free shipping on any order over $35.​ ​

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    How do I order if I live outside the U.S.?

    We currently only offer our products on the following marketplaces:

  • Refunds
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    Can I receive a refund even if I have used the product?

    Yes, as part of our 100% Money Back Guarantee, we will refund you every penny of your product cost if you aren't 100% satisfied.

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    How do I claim a refund?

    If you aren’t completely satisfied with one of our products, simply write a brief explanation of your negative experience – as well as your Amazon Order # to customerservice@nutrachamps.com (and write “Refund Request” in the subject line). We will promptly issue a refund.