FAQs

We would love to hear from you! Click here to submit your comments, feedback, or questions to us.

Our head office is in Toronto, Ontario, Canada.

We do not offer free product samples but we will frequently have contests where you can win free products from us. You can stay up to date on our current contests and get 15% off your next order by joining our mailing list. We also post updates, weekly giveaways, & special offers on Facebook

Yes, we are proud to have a partnership with Vitamin Angels, a non-profit organization that provides vitamins and minerals to pregnant women, new mothers, and children in need. For more information on Vitamin Angels, click here.

You can find our privacy policy here

Our ingredients are sourced from around the world, often wherever the growing conditions are ideal. All NutraChamps supplements are manufactured in a state-of-the-art cGMP facility, and lab tested in the USA to guarantee that you receive the purest, safest and highest quality products on the market. All of our facilities are FDA (Food & Drug Administration) Registered and Inspected Facilities, which are subject to strict GMP (Good Manufacturing Processes) Standards.

Absolutely! Many people are under the impression that the supplement industry runs free of any kind of regulations and standards, and that there is questionable safety. However, that’s not at all true.

• All dietary supplement manufacturing, safety of ingredients, and marketing practices are regulated by The U.S. Food and Drug Administration (FDA)​ and are subject to regular supervision and inspection​.
• Several independent organizations have been ​established in the supplement field, which ensure ​product quality and supervise the industry. Many of these quality programs for vitamins & supplements ​employ stringen​cies that surpass even FDA standards.
• Nutrachamps participates in many programs t​hat surpass the standards that are required in most cases. Our manufacturing facility employs a system of procedures, processes​, testing​ and documentation to ensure that each product meets the potency, purity​ and quality that are ​promised.

Yes, NutraChamps is regulated by the U.S. Food and Drug Administration. We must comply with the FDA’s regulations for manufacturing our products. In addition, all of our product labels and all of our product literature must comply with FDA regulations. The FDA inspects our manufacturing facilities on a regular basis, and we take a strict approach to all aspects of product quality and manufacturing.

Yes! Each lot of our products are third party tested for content claims and potential contaminants (like microbial and heavy metals). To ensure product quality and safety, NutraChamps only uses ISO 17025 Certified labs for our third party testing. The Certificate of Analysis (CoA) must pass our standards to be released for sale. It’s important to us to be able to provide our customers with quality products so you feel comfortable trusting our brand, and confident in your health choices!

Since no two people are alike, our products will work at varying degrees and speed for each individual. The key to maxim​izing results​ with any nutritional supplement​ is consistency. Taking our products as directed and being consistent with your daily use will allow the ​actives to ​optimize in your system. ​We realize that nutritional supplements may ​not be the ideal solution for everyone. ​Should this be the case for you, we are ​ready to honor our money-back​ ​​satisfaction​ guarantee.

Most of our products can be taken out of our pull-apart, two-piece capsules and put into a small amount of food. Be forewarned: since the contents of the capsules are often highly concentrated or otherwise not typically consumed in that form, you may find the contents to have an unpleasant texture or taste.

Yes, as long as you follow each product’s recommended usage. As with any dietary supplement, you should consult your healthcare provider before use, especially if pregnant, nursing, have a medical condition, taking medications, or have known adverse reactions or allergies.

We recommend that most of our products be stored tightly sealed in a cool, dry place. A few products do need to be refrigerated, which is indicated on the label.

Many of the ingredients we use are certified organic; however, most of our finished products have not been certified organic.

NutraChamps is committed to sourcing the best ingredients, including many that are non-GMO, vegan, and gluten-free. We clearly indicate these features in product descriptions to help you make the best choice for your health regimen.

Yes - all of our products come backed by our 100% Money-Back Guarantee. When you order from us for the first time, you can do so with confidence. If you decide you’d like your money back, we’ll process a refund immediately with no return shipping, no forms, and simply put, no B.S. Let us know by phone or email and we’ll make it happen.

Now, there are some bad apples out there (not you obviously), so we did have to make a few conditions. The 100% Money-Back-Guarantee is valid for 365-days post purchase. If you purchased more than one product on your order, to get a full refund we ask that you send us the unopened bottles back so that they can find a new home.

For your convenience, you can use our "Track and Manage My Orders" tab in our "Champ Chat" in the bottom right-hand of our website. However, if you are unable to locate your order, you can always reach out to our Customer Support team with your order number, and they will be able to get to the bottom of that.

NutraChamps offers free standard shipping on all orders to US domestic addresses over $99, and all orders to addresses outside of the US over $150.

To be eligible for free shipping, your subtotal before taxes and shipping costs must meet the minimum amount required. It is also important to keep in mind that if you are using any coupons or discount codes, these will affect your purchase subtotal.

For example, if your cart shows a total of $99, but you apply a 10% discount code, this will bring your subtotal to $89. This means that the purchase would not qualify for free shipping anymore unless another product was added to make the subtotal over $99 again with the code applied.

If you still have questions about whether or not your order qualifies for free shipping, please do not hesitate to reach out to our Customer Support team at 1-866-272-6888 or support@nutrachamps.com and we will be happy to help!​​​​​

For payment methods for products, we have a several options available to choose from. NutraChamps accepts all major credit cards via direct checkout and PayPal, as well as Apple Pay and Google Pay (compatible devices only).

For customers located in the United States looking to break up large purchases or budget spending, we offer checkout with Afterpay, allowing you to pay in 4 interest-free installments. See Afterpay for more details, including restrictions and other FAQs.

We would suggest reaching out to our dedicated Customer Support team with the code you are attempting to use, and they will be able to look a little deeper into what could be causing the issue and get this sorted for you! For assistance, please contact us here.

In order to protect our customers' sensitive personal information, we currently only accept orders through our online store and our storefront on Amazon, Target, Walmart, or iHerb. If you are encountering difficulties using these methods, please reach out to our customer service team, who are available to assist between 9:30am and 5pm EST, Monday through Friday.

Once you log into your account, you will find the option to manage subscriptions on the left-hand side of your Account Details dashboard. If you have troubles logging in, or do not have the time, you can reach out to our Customer Support team with your name or the email address used for the subscriptions, and they can assist in all aspects of adjusting/canceling/re-instating subscriptions.

If your order was placed through Amazon, unfortunately we would not be able to cancel the auto shipment for you because it is through your personal Amazon account. However, if you need assistance on how to do so, you can reach out to our Customer Support team and they can provide you with the steps, and link, on how to do so.

Simply add all the products you'd like to your cart, and continue on to the checkout. Once there, you'll be able to enter your international address, and calculate the cost of shipping. We do also currently offer our products for purchase on Amazon.com, Target.com, and Walmart.com, but they only support shipping products within the United States.

For customers located in Canada, a select offering of our product catalog is available for purchase on Amazon.ca.

NutraChamps offers free shipping on orders delivering to Canada over $150. Canadian customers should be aware that, while our products are made in the USA and generally exempt from duty charges in Canada, CBSA may apply a duty charge to orders anyways. Please feel free to reach out to our customer support team if you require documentation to dispute a customs charge for an order, we’ll be more than happy to help!

As is required by law, we will indicate the actual value of each item in your order on your shipment documentation. This means that a $20 item received for free as a gift will still be declared with a value of $20. Likewise, order discounts or storewide sales will not reflect on the documentation for your order.

Customers ordering for delivery to an address located in North America (Canada, United States and Mexico): You should be exempt from duty charges on our products made in the United States. Canada’s CBSA and Mexico’s ANAM may decide to apply a duty charge to orders anyways, and may require documentation to prove that the products are duty-exempt due to country of manufacture. Please reach out to our customer support team if you require this documentation or any other relevant information. Please be aware that you may only find out about customs charges when your shipping carrier reaches out to you after the order has been shipped. We cannot be held responsible for any duty or customs charges incurred, and highly recommend you do your own research in advance, or work with a customs broker to reduce or eliminate issues while crossing international borders.

Customers ordering for delivery to a US Territory (Puerto Rico, Guam, etc.): Being territories of the United States, you are not charged duty on US origin shipments, as they are not considered exports/imports. We do reccommend that you check for any other excise taxes and/or fees your territory may charge you on inbound shipments. If you are uncertain if this applies to you, a full list of US territories is available on the US ITA website here.

Customers ordering for delivery outside of North America: As each country and region sets its own customs regulations and duty charges, we recommend that you research with your local customs agency to determine if you will be charged duty on your order. Some countries maintain free trade agreements with the United States, and you may be eligible for an exemption from duty or tariffs for order values under a certain amount. Please be aware that you may only find out about customs charges when your shipping carrier reaches out to you after the order has been shipped. We cannot be held responsible for any duty or customs charges incurred, and highly recommend you do your own research in advance, or work with a customs broker to reduce or eliminate issues while crossing international borders.

It is your responsibility to ensure that the shipping information on your order is accurate, as we are unfortunately unable to modify the delivery address once you have submitted your order. Furthermore, we cannot be held accountable for any issues that arise as a result of an order being shipped to an incorrect address, such as delivery delays or fees. If such an error leads to an order being declined, misplaced, or destroyed, no refund will be issued. If the mistake results in the order being returned to us, we will reimburse you for the cost of the items, less any fees for return shipping. If the expense of returning the order exceeds the total value of the items, we will advise the shipping carrier to relinquish the package, and no reimbursement will be provided.

We’d love to hear from you! You can find out more about our Ambassador Program here.

Awesome! We’ve partnered with Faire to sell our wholesale products online. Learn more here and join today to get $100 off and 1 year of free shipping, covered by Faire. *Conditions apply.